Adding Value Every Day – Our unique dedication to our customers

As a food and beverage establishment owner, you don’t need us to tell you that customer satisfaction is the key to success. In the competitive world of hospitality, going the extra mile to provide exceptional service can make all the difference. Louise Newton, our Business Development Consultant, spills the beans on how Blue Cap Coffee provides first class service and training to all our customers.

We managed to grab her for five minutes of her busy UK-wide schedule so she could answer a few questions about what makes Blue Cap’s offering so special…

“Contrary to what some may think, we’re not here to sell you coffee machines! We are here to partner your business with the Lavazza Coffee brand and drive profitability for you. All of this requires no capital investment from the client, which you may find surprising!”

“We help clients develop their business model for success, by taking the time to gain a thorough understanding from the outset of the business’s needs and what they are offering. We then create a bespoke hot drink offering that maximises operational efficiency and profitability. The whole mentoring process, plus all equipment, is supplied without any capital input from the client. The Blue Cap Coffee model is so refreshing, because, regardless of your budget, you will always receive 100% of our service elements.”

“We really understand what it’s like to set up and run a business. Most of the team members have done this themselves at some point in their career, so we know the must-do’s, challenges, and pitfalls to avoid. Our team of dedicated individuals give first class service on a continuous basis”.

“My favourite part of my job is seeing everything come together on the client install day. There is so much work that goes into it – from site surveys to menu planning, to conceptualising the full live site.”

“To leave our client and their staff producing barista quality coffee with confidence and hear the sound of their till ringing from day one, is the most satisfying thing. I also really enjoy revisiting my sites regularly to maintain their business development. I take great pride in being able to say that I am still working with the same clients after 14 years.”

“I am also fortunate to be part of our promotional drinks development team. We have so much fun developing seasonal drinks to support the core menu. My favourite creation is still the indulgent S’mores Hot Chocolate, loaded with chocolate sauce, whipped cream, caramel drizzle, biscuit crumb and marshmallows. Everyone needs to try it!”

“Definitely not! And I like it that way! Ultimately, it is the people I meet that make my work so interesting. I have clients located from Inverness to Margate, some in cities and others in forests, from single kiosks to national accounts, not forgetting high end gastronomy. The challenge is creating a bespoke, best fit solution. And that’s what keeps me getting out of bed in the morning.”

“With our team’s combined wealth of knowledge and experience over many years in the coffee industry, I firmly believe that the free on-going  training programme we implement to be the most valuable part of our service. We build bespoke programs for each client’s requirements. This includes a training session to be delivered on site, prior to the site opening. This can cater for teams of up to 40 staff in one day, or be a one-to-one training session, it all depends on the nature of the business and what’s best for it.”

“Each trainee will complete the course with a comprehensive knowledge of all elements to building a drink: Presentation, Speed of Service; and Health and Safety Guidance on safe operation of machinery.”

“The Blue Cap team are regularly commended for rejuvenating team spirit, building confidence amongst team members, and creating great buzz in and around the establishment. It’s this confidence and morale that we build into teams that ultimately drives their business. We love to see people thrive!”